Is there a free trial?

Yes. Starter is free for 7 days. No card. It ends on its own after 7 days unless you add one.

Every tier is month to month. Annual commitment is optional and takes twenty percent off the monthly.

Content, prospects, scoring runs and refreshes are all inside the number for your tier.

Why is there no price for Command?

It is scoped per engagement after you have seen the product on your own accounts, because it is our team running your account and the scope decides the cost.

Is there a setup fee?

The first month is the whole of it. You pay the first month and setup on your own accounts starts.

Yes. The account owner moves up from the Billing tab at any time, and the new price is shown and confirmed before anything is charged. To move down, write to us.

Do I need TruLata to get a website?

No. The site builder stands on its own: building is free, and going live is $49 a month or $468 a year.

What do I keep if I leave?

Your Drive folder of content, your lead ledger, and your own accounts with our access revoked by you.

Getting help

Email support or reply to any TruLata email

Email support@trulata.com any time, or reply to any email from TruLata. A person reads every one, and each thread becomes a ticket.

1 min read · Updated November 2, 2026

#Email us

Write to support@trulata.com any time. Each email thread opens one ticket, and it shows on your Support tab marked as coming from an email, with its number and status.

Send it from the address you use for TruLata, so the ticket lands on your account.

#Reply to any TruLata email

You can also reply to any email from TruLata. A person on our team reads every reply.

#When email is the better route

Use email when you need to attach a file, such as a screenshot or your logo, when you cannot sign in, or when the dashboard tells you a request could not be sent.

#In the website builder

The builder has its own Help panel, with a way to open a ticket and the same address. See the website builder guide.

#Questions

Is support a real person?

Yes. A person on our team reads every email and every reply.

Will I get a ticket number by email?

Your ticket and its number show on the Support tab. Quote the number in any follow-up.

I cannot sign in. Can I still get help?

Yes. Email support@trulata.com from your work address.

Send a request to a personPress New request on the Support tab, describe what you need and press Send. You get a ticket number straight away.Use the Support tabSearch short help guides, send a request to a person, and see every ticket you have opened with its number and status.Ticket statuses: Open, Waiting on you and ResolvedWhat each support ticket status means, how a ticket moves between them, and where to read our replies.Sign in to your dashboardSign in at login.trulata.com with your work email. A single use link arrives by email, good for 15 minutes. There is no password.

Still stuck?

Ask on the Ask TruLata tab of your dashboard and it answers from your own numbers, or opens a ticket for a person. Or email support@trulata.com and a person on our team replies.

Send a request

#Email us

#Reply to any TruLata email

#When email is the better route

#In the website builder

#Questions

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