Is there a free trial?

Yes. Starter is free for 7 days. No card. It ends on its own after 7 days unless you add one.

Every tier is month to month. Annual commitment is optional and takes twenty percent off the monthly.

Content, prospects, scoring runs and refreshes are all inside the number for your tier.

Why is there no price for Command?

It is scoped per engagement after you have seen the product on your own accounts, because it is our team running your account and the scope decides the cost.

Is there a setup fee?

The first month is the whole of it. You pay the first month and setup on your own accounts starts.

Yes. The account owner moves up from the Billing tab at any time, and the new price is shown and confirmed before anything is charged. To move down, write to us.

Do I need TruLata to get a website?

No. The site builder stands on its own: building is free, and going live is $49 a month or $468 a year.

What do I keep if I leave?

Your Drive folder of content, your lead ledger, and your own accounts with our access revoked by you.

Getting help

Send a request to a person

Press New request on the Support tab, describe what you need and press Send. You get a ticket number straight away.

1 min read · Updated November 2, 2026

#Send a request

The screen confirms with Sent to your TruLata team and your ticket number, and the ticket appears in your list. On an account you bought online, a person from TruLata replies, usually the same business day.

Open Support.
Press New request, or Open a support request under the help guides.
Describe what you need in the box.
Press Send.

#Request buttons on other tabs

Other tabs send requests the same way, and each one becomes a ticket with a number: Suggest a tool on Integrations, Contact us about billing on Billing, Talk to us beside a plan, Request Jobber on Jobs, and the change request box on the Website tab.

You can also ask on the Ask TruLata tab. When something needs a person, it opens the ticket for you and gives you the number.

#If it does not send

An empty box is refused with Describe the change first. If the send cannot go through, the screen says Could not send. Please email support@trulata.com. Email reaches the same team and opens a ticket too.

#Questions

How fast does a person reply?

On an account you bought online, usually the same business day. The reply shows under the ticket on the Support tab and in your email.

What should I include?

What you were trying to do, the tab you were on and what you saw. The more exact, the faster it is solved.

Can I attach a screenshot?

Email support@trulata.com with it, or reply to our email about your ticket with it attached.

Use the Support tabSearch short help guides, send a request to a person, and see every ticket you have opened with its number and status.Ticket statuses: Open, Waiting on you and ResolvedWhat each support ticket status means, how a ticket moves between them, and where to read our replies.Email support or reply to any TruLata emailEmail support@trulata.com any time, or reply to any email from TruLata. A person reads every one, and each thread becomes a ticket.What Ask TruLata can do for youAsk TruLata can save your business details, refresh your numbers, write and publish articles, change ad campaigns on your yes, and open tickets.

Still stuck?

Ask on the Ask TruLata tab of your dashboard and it answers from your own numbers, or opens a ticket for a person. Or email support@trulata.com and a person on our team replies.

Send a request

#Send a request

#Request buttons on other tabs

#If it does not send

#Questions

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