Is there a free trial?

Yes. Starter is free for 7 days. No card. It ends on its own after 7 days unless you add one.

Every tier is month to month. Annual commitment is optional and takes twenty percent off the monthly.

Content, prospects, scoring runs and refreshes are all inside the number for your tier.

Why is there no price for Command?

It is scoped per engagement after you have seen the product on your own accounts, because it is our team running your account and the scope decides the cost.

Is there a setup fee?

The first month is the whole of it. You pay the first month and setup on your own accounts starts.

Yes. The account owner moves up from the Billing tab at any time, and the new price is shown and confirmed before anything is charged. To move down, write to us.

Do I need TruLata to get a website?

No. The site builder stands on its own: building is free, and going live is $49 a month or $468 a year.

What do I keep if I leave?

Your Drive folder of content, your lead ledger, and your own accounts with our access revoked by you.

Getting help

Ticket statuses: Open, Waiting on you and Resolved

What each support ticket status means, how a ticket moves between them, and where to read our replies.

1 min read · Updated November 2, 2026

#What each status means

Open: we have it and are working on it.

Waiting on you: we replied and need something from you.

Resolved: a person on our team marked it done.

#How a ticket moves

A reply from us moves a ticket to Waiting on you. Your reply moves it back to Open. Only a person sets Resolved, so a ticket never closes on its own while something is still outstanding.

#Read our replies

Our replies arrive in your email and are copied onto the ticket every ten minutes, showing the start of each reply. On the Support tab, a ticket with replies carries a badge with the count. Click the row to see who replied, when, and what they said.

#Your ticket number

The number shows on screen the moment you send a request, and in the first column of the ticket list. Quote it in any email about the same issue.

#Questions

A ticket says Waiting on you. What do I do?

Read our reply and answer it by email. The ticket moves back to Open.

My issue came back after a ticket was resolved.

Reply to the same email thread, or send a new request quoting the old ticket number.

I do not see a reply I received by email.

Replies are copied onto the ticket every ten minutes. Check again shortly.

Use the Support tabSearch short help guides, send a request to a person, and see every ticket you have opened with its number and status.Send a request to a personPress New request on the Support tab, describe what you need and press Send. You get a ticket number straight away.Email support or reply to any TruLata emailEmail support@trulata.com any time, or reply to any email from TruLata. A person reads every one, and each thread becomes a ticket.

Still stuck?

Ask on the Ask TruLata tab of your dashboard and it answers from your own numbers, or opens a ticket for a person. Or email support@trulata.com and a person on our team replies.

Send a request

#What each status means

#How a ticket moves

#Read our replies

#Your ticket number

#Questions

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