Use the Support tab
Search short help guides, send a request to a person, and see every ticket you have opened with its number and status.
#Where it is
Support is always the last item in the menu, in its own group. Support tickets are on all tiers.
#Search the help guides
The Help card holds short guides: signing in, connecting Google, adding someone from your team, why a number differs from Google, your plan, card and invoices, asking the assistant, and getting a person. Type in Search help, for example Google, invite or billing, and the matching guides open.
If nothing matches, the card says so. Press Open a support request under the guides to ask a person.
#Your tickets
The Support card lists every ticket: its number, the date it opened, whether it came from the dashboard or an email, its subject and its status. A ticket with replies carries a badge with the count; click the row to read them.
Press New request to open a new one. See Send a request to a person.
#An empty list means none
If the tab cannot load your tickets, it says Could not load your tickets just now and gives you support@trulata.com. So an empty list always means you have no tickets, never a loading problem.
#Questions
Where do I find my ticket number?
In the first column of the ticket list, and on screen the moment you send a request.
Do emails to support show here too?
Yes. Each email thread to support@trulata.com becomes a ticket marked as coming from an email.
How do I read your reply?
Click the ticket row with the replies badge, or read it in your email.
Related articles
Ask on the Ask TruLata tab of your dashboard and it answers from your own numbers, or opens a ticket for a person. Or email support@trulata.com and a person on our team replies.