Pause or resume outbound
Stop outbound emails for a while and pick up again where you left off.
#Pause it
- Open Settings and find the Target accounts (ICP) card.
- Press + Add and write that you want outbound paused, and until when if you know.
- Press Send. The message says Sent to your TruLata team with a ticket number, and the request is logged.
#What a pause holds
A paused sequence holds everything. A run in progress stops cleanly, the send queue waits, and the follow-ups wait with it.
#Resume it
Ask the same way to resume. The queue picks up where it stopped, under the same daily cap.
#Questions
Do follow-ups still go out while outbound is paused?
No. The follow-ups wait with the queue.
Will resuming send a burst of emails?
No. Sends resume under the same daily cap per mailbox, paced as before. See How many outbound emails go out a day.
Related articles
Describe your ideal customer for outboundSee and change the target profile outbound works from: titles, industries, company sizes and region, plus named accounts and voice.How many outbound emails go out a dayOutbound sends are paced: 8 seconds apart and up to 30 per mailbox a day by default, across the mailboxes set up for you.What the Outbound tab doesThe outbound engine finds businesses that fit your customer profile every week, drafts an opener for each and logs every send and reply.Review prospects and their openersOpen the send queue on the Outbound tab to see each prospect, why they were picked, the drafted opener and its status.
Still stuck?
Send a requestAsk on the Ask TruLata tab of your dashboard and it answers from your own numbers, or opens a ticket for a person. Or email support@trulata.com and a person on our team replies.