Is there a free trial?

Yes. Starter is free for 7 days. No card. It ends on its own after 7 days unless you add one.

Every tier is month to month. Annual commitment is optional and takes twenty percent off the monthly.

Content, prospects, scoring runs and refreshes are all inside the number for your tier.

Why is there no price for Command?

It is scoped per engagement after you have seen the product on your own accounts, because it is our team running your account and the scope decides the cost.

Is there a setup fee?

The first month is the whole of it. You pay the first month and setup on your own accounts starts.

Yes. The account owner moves up from the Billing tab at any time, and the new price is shown and confirmed before anything is charged. To move down, write to us.

Do I need TruLata to get a website?

No. The site builder stands on its own: building is free, and going live is $49 a month or $468 a year.

What do I keep if I leave?

Your Drive folder of content, your lead ledger, and your own accounts with our access revoked by you.

Account, team and billing

If our team runs your account: settings, billing and getting started

Where our team runs TruLata with you, Settings, Billing and Getting started look different. Each change you ask for goes to your team.

1 min read · Updated November 2, 2026

#Settings: your controls

Settings opens with Your controls. It shows your Brand voice & tone, Target keywords, Target accounts (ICP), Cadence, the channels switched on, and what our team manages for you.

Press Edit beside your voice, or + Add beside keywords or target accounts, type the change and press Send. It goes straight to your TruLata team as a ticket with a number.

#Getting started

While your setup is open, the Overview carries Getting started. Each step is marked Done, We're setting this up or Needed from you. Reply to your TruLata contact or email support@trulata.com with anything we need.

#Billing

Billing says your engagement is a custom agreement. Contact us about billing sends any question to your team. To change your card, press Update on the payment card and tell us what to switch to; we send a secure link, and you never type card details into the dashboard. Press Download beside an invoice and a copy is sent to you.

#Google and your tools

Our team connects Google, your CRM and your other tools during setup. The Google card on Integrations says Your TruLata team connected Google for you, and there is nothing for you to set up. Changes to your ads are made by the people running them, so Ask TruLata answers questions about your campaigns rather than changing them.

#Questions

Can I still invite my own team?

Yes, from the Team tab. Depending on your account, the seat is added at once or the invite goes to your TruLata team, who set up access and confirm.

How fast does my team answer a request?

Every request becomes a ticket with a number on the Support tab, and its status shows there.

How do I cancel?

Press Contact us about billing or email support@trulata.com, and your team handles it with you.

Send a request to a personPress New request on the Support tab, describe what you need and press Send. You get a ticket number straight away.See your plan, update your card and download invoicesBilling shows your plan and seats. Manage billing opens the secure billing portal for your card, invoices and renewal date.Invite your teamGive each person their own seat: open Team, type their work email, pick Member or Admin and press Invite member.Ticket statuses: Open, Waiting on you and ResolvedWhat each support ticket status means, how a ticket moves between them, and where to read our replies.Connect Google Analytics, Search Console and Google AdsSign in with Google from Integrations, approve read only access, and TruLata picks your Analytics, Search Console and Ads accounts.

Still stuck?

Ask on the Ask TruLata tab of your dashboard and it answers from your own numbers, or opens a ticket for a person. Or email support@trulata.com and a person on our team replies.

Send a request

#Settings: your controls

#Getting started

#Billing

#Google and your tools

#Questions

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